Returns

What happens if my items get broken in the delivery?

Please open and check the items are all in good condition. If any damage has happened, please contact us within 48 hours. Please kindly take a photo including:

• The packaging,

• The parcel label (clearly showing the reference number), and

• The damaged item.

Important: These all need to be displayed all in the one photo for the claim to be processed. Please send the photo to: info@seventeen70botanicals.com

EXCHANGES

Exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to our error, such as an incorrect product, we will cover the return shipping cost. To arrange this, please contact customer service with your date of product delivery, order number, and product. If you would like to exchange an unused product for a different item, please contact our customer service for authorisation and return the original product for a full refund (minus shipping cost) once approval is granted. We do not cover shipping costs for voluntary exchanges. You do not need to wait for approval before placing any new orders. Please note returns and exchanges may require up to 10 working days to process.

In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our Customer Care team at info@smudging.au.